Privacy Policy

Privacy Policy on MyFreshDash

Last Updated: May 5, 2026

MyFreshDash respects your privacy. This Privacy Policy explains how MyFreshDash collects, uses, stores, and protects information when customers visit our website, place an order, contact us, or use our online store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

MyFreshDash may collect information that you provide directly, including:

Name
Email address
Shipping address
Billing address
Phone number, if provided
Order details
Payment-related information
Messages submitted through our contact form
Customer support communication

We may also collect basic website usage information, such as pages viewed, products viewed, device information, browser type, referral sources, and general analytics data.

How We Use Your Information

MyFreshDash uses customer information to:

Process and fulfill orders
Send order confirmations and shipping updates
Provide customer support
Respond to questions and contact form submissions
Handle refunds, replacements, damaged items, missing items, or incorrect items
Improve our website, products, and customer experience
Prevent fraud, misuse, or unauthorized activity
Comply with legal, tax, payment, and business requirements

We do not sell customer personal information.

Payment Information

Payments are processed through secure third-party payment providers. MyFreshDash does not directly store full credit card numbers or complete payment card details.

Payment providers may collect and process payment information according to their own privacy and security policies.

Shipping and Order Fulfillment

To complete and deliver customer orders, MyFreshDash may share necessary information with shipping carriers, fulfillment tools, payment processors, and service providers involved in processing the order.

This may include name, shipping address, contact information, order details, and tracking-related information.

Email and Marketing Communications

Customers may receive transactional emails related to orders, shipping, customer support, refunds, or account activity.

If customers choose to subscribe to marketing emails, MyFreshDash may send promotional messages, product updates, or special offers.

Customers can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Cookies and Analytics

MyFreshDash may use cookies, analytics tools, and similar technologies to understand website traffic, improve site performance, remember preferences, and support shopping features.

These tools may collect non-sensitive information such as browser type, device type, pages visited, time spent on the site, and general location data.

Customers can control or disable cookies through their browser settings, but some website features may not work properly without cookies.

Third-Party Services

MyFreshDash may use third-party services to operate the website, process payments, manage orders, provide analytics, send emails, improve security, or support customer service.

These third-party services may process customer information only as needed to provide their services.

Data Security

MyFreshDash takes reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure.

However, no website, online store, payment system, or electronic transmission is completely secure. Customers should also protect their own account information and use secure internet connections when placing orders online.

Data Retention

MyFreshDash may retain customer information for as long as needed to process orders, provide support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and improve our services.

Children’s Privacy

MyFreshDash is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Your Privacy Choices

Customers may contact MyFreshDash to request help with privacy-related questions, account information, or customer support records.

Depending on applicable law, customers may have the right to request access, correction, or deletion of certain personal information.

For privacy questions or customer support, please contact us:

Business Name: MyFreshDash
Customer Support Email: myfreshdash@gmail.com
Business Location: Los Angeles, California, United States
Typical Response Time: 1–2 business days

Independent Online Korean Grocery Store

At MyFreshDash, we help customers discover and order Korean snacks, ramen, sauces, pantry items, drinks, instant foods, and select grocery products online. We are an independently operated online grocery store based in Los Angeles, California, focused on making Korean grocery shopping more convenient and accessible.

Trusted Grocery Supply Channels

MyFreshDash sources products through trusted U.S.-based grocery and supply channels. Product availability may change quickly, but we work to keep our product information, pricing, and availability as accurate as possible. If an item becomes unavailable before shipment, we will contact the customer when needed with fair options.

Order Support from MyFreshDash

MyFreshDash handles customer order support directly, including shipping communication, product availability questions, damaged items, missing items, incorrect items, and eligible refund or replacement assistance. Customers can contact us through our Contact Us page for help with order-related questions and general support.