Last Updated: May 3, 2026

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Welcome to MyFreshDash. These Terms & Conditions explain the rules and conditions for using our website, placing orders, and purchasing products from MyFreshDash.

By using our website or placing an order, you agree to these Terms & Conditions.

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About MyFreshDash

MyFreshDash is an independently operated online Korean grocery store based in Los Angeles, California. We offer Korean snacks, ramen, pantry items, sauces, drinks, instant foods, and select grocery products through our online store.

MyFreshDash is an independent retailer and is not affiliated with, sponsored by, or officially endorsed by any third-party grocery retailer, marketplace, or brand unless clearly stated.

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Product Information

We work to keep product names, images, descriptions, prices, availability, and other product details as accurate as possible. However, product packaging, ingredients, labels, prices, and availability may change without notice.

Customers are responsible for reviewing product details before placing an order. If you have questions about a product, please contact us before purchasing.

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Product Availability

Product availability may change before shipment due to grocery supply conditions.

If an ordered item becomes unavailable, MyFreshDash may contact the customer with available options, such as a replacement, substitution, partial refund, or full refund.

Customers will not be charged for items that cannot be shipped.

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Orders and Payment

By placing an order, you agree that the order information provided is accurate and complete.

All prices are listed in U.S. dollars unless otherwise stated. Payment must be completed at checkout before an order is processed.

MyFreshDash may cancel or refund an order if payment cannot be verified, product availability changes, shipping information is incomplete, or fraud prevention review requires cancellation.

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Shipping

MyFreshDash ships eligible orders within the United States.

Processing times, shipping rates, delivery estimates, and shipping conditions are explained in our Shipping & Returns policy. Delivery times may vary due to carrier delays, weather, high order volume, supplier delays, or other conditions outside of our direct control.

Customers are responsible for providing a correct and complete shipping address at checkout.

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Returns and Refunds

Because MyFreshDash sells food and grocery products, some items may not be eligible for return once shipped or delivered.

Returns, refunds, damaged items, missing items, incorrect items, and unavailable items are handled according to our Shipping & Returns policy.

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Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing an item, or includes the wrong item, please contact us within the time period stated in our Shipping & Returns policy.

Customers may be asked to provide the order number, photos of the item, packaging, shipping box, and a short explanation of the issue.

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Website Use

Customers agree not to misuse the MyFreshDash website, interfere with website security, attempt unauthorized access, submit false information, or use the website for fraudulent activity.

MyFreshDash may restrict or cancel access, orders, or transactions if misuse, fraud, suspicious activity, or policy abuse is detected.

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Third-Party Services

Our website may use third-party services for payments, shipping, analytics, email, advertising, security, and website functionality. These third-party services may process information as needed to provide their services.

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Limitation of Liability

MyFreshDash is not responsible for delays, losses, damages, or issues caused by incorrect customer information, carrier delays, weather, supplier delays, third-party service interruptions, or events outside of our reasonable control.

Nothing in these Terms limits any rights customers may have under applicable law.

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Changes to These Terms

MyFreshDash may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

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Contact Us

For questions about these Terms & Conditions, orders, shipping, refunds, or customer support, please contact us:

Business Name: MyFreshDash
Customer Support Email: myfreshdash@gmail.com
Business Location: Los Angeles, California, United States
Typical Response Time: 1–2 business days